FAQ
FAQ
Frequently Asked Questions
Find answers to the most common questions about our compounds, ordering, shipping, and research use.
Products
What types of compounds does Covenant Compounds offer? +
We offer a curated selection of research-grade peptides, SARMs (Selective Androgen Receptor Modulators), nootropics, and ancillary compounds. All products are intended strictly for laboratory and in-vitro research purposes.
What purity standards do your compounds meet? +
All compounds undergo third-party HPLC and mass spectrometry testing. We maintain a minimum purity standard of 98%+ across our catalog. Certificates of Analysis (CoA) are available for every product.
Are Certificates of Analysis available for all products? +
Yes. Each product listing includes a downloadable CoA from our third-party testing laboratory. These documents verify purity, identity, and absence of contaminants.
Do you offer custom formulations or bulk quantities? +
We offer bulk pricing for qualified research institutions. Custom formulations are available on a case-by-case basis. Contact us at covenantcompounds@gmail.com to discuss your specific research requirements.
How should compounds be stored to maintain integrity? +
Most lyophilized (freeze-dried) peptides should be stored at -20°C when not in use. Liquid formulations should be refrigerated at 2–8°C and kept away from light. Specific storage instructions are included with each product.
Ordering
Who can purchase from Covenant Compounds? +
Our products are sold exclusively for research purposes to qualified researchers, licensed laboratories, and academic institutions. By placing an order, you confirm that you are a researcher purchasing for in-vitro or laboratory use only.
What payment methods do you accept? +
We accept major credit and debit cards, ACH bank transfers, and cryptocurrency payments. All transactions are processed securely through our payment gateway.
Can I modify or cancel my order after placing it? +
Orders can be modified or cancelled within 2 hours of placement. After that window, orders enter our fulfillment queue and cannot be changed. Contact us immediately at covenantcompounds@gmail.com if you need to make changes.
Is there a minimum order requirement? +
There is no minimum order for standard products. Bulk and wholesale orders have minimum quantity requirements that vary by compound. Contact us for wholesale pricing tiers.
Do you offer a loyalty or repeat customer program? +
Yes. We offer volume-based discounts for repeat customers and research institutions. Reach out to us directly to discuss a custom pricing arrangement for ongoing research needs.
Shipping
Where do you ship? +
We currently ship within the United States. International shipping is available to select countries where research compound importation is permitted. Please verify your local regulations before ordering.
How long does shipping take? +
Standard shipping takes 3–5 business days. Expedited 2-day and overnight options are available at checkout. Orders placed before 12:00 PM CST on business days typically ship same day.
How are compounds packaged for shipping? +
All compounds are packaged in temperature-appropriate materials. Lyophilized peptides are shipped with desiccant packs. Cold-chain products are shipped with ice packs and insulated liners to maintain integrity during transit.
Do you provide tracking information? +
Yes. A tracking number is emailed to you as soon as your order ships. You can track your package directly through the carrier’s website or via the link in your shipping confirmation email.
What if my order arrives damaged or incorrect? +
Contact us within 48 hours of delivery with photos of the damaged or incorrect items. We will arrange a replacement or refund promptly. We stand behind every order we ship.
Research Use
Are your products approved for human use? +
No. All products sold by Covenant Compounds are strictly for in-vitro laboratory research and are not approved for human consumption, veterinary use, or any clinical application. They are sold as research chemicals only.
Do you provide research protocols or dosing guidance? +
We provide general scientific literature references and compound data sheets. We do not provide dosing protocols or medical advice. Researchers should consult peer-reviewed literature and their institution’s guidelines.
Can I use your compounds in published research? +
Yes. Many of our customers are academic and independent researchers. We recommend citing the source and purity of compounds in your methodology. CoA documentation is available upon request for publication purposes.
Are there any compounds you do not sell? +
We do not sell controlled substances, Schedule I compounds, or any compound that is federally prohibited. Our catalog is reviewed regularly to ensure full compliance with applicable laws and regulations.
How do I know which compounds are right for my research? +
Our product pages include detailed compound profiles, mechanism of action summaries, and links to relevant scientific literature. For specific research consultation, contact our team directly.
Safety & Quality
How do you ensure product quality and consistency? +
Every batch is tested by an independent third-party laboratory using HPLC and mass spectrometry before it is listed for sale. We maintain strict quality control standards and reject any batch that does not meet our 98%+ purity threshold.
What is your return and refund policy? +
We accept returns on unopened products within 14 days of delivery. If a product fails to meet its stated purity specifications, we will issue a full refund or replacement regardless of the return window.
Are your products tested for heavy metals and contaminants? +
Yes. Our CoA testing includes screening for heavy metals, residual solvents, and microbial contaminants in addition to purity verification. We do not release any product that fails these safety screens.
How do you handle product recalls or quality issues? +
In the rare event of a quality issue, we proactively notify all affected customers via email and issue immediate replacements or refunds. Product safety is our highest operational priority.
What does ‘research grade’ mean for your compounds? +
Research grade means our compounds are manufactured and tested to meet the purity and identity standards required for scientific research applications. This is distinct from pharmaceutical grade, which requires additional regulatory approvals for clinical use.